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The support services your hosting provider is expected to guarantee

When you are making your choice of a web hosting provider who will ensure all the server resources and add-on services your website will need to be operating smoothly online, make sure you also consider the support options included in the packages they offer. First of all, make sure the host offers a 24/7 customer support desk, meaning that their sales and technical teams with be at your service anytime you need help while working on your website, using their resources and provided software, if needed. Second, pay attention to the exact support channels available to you. If the only support method offered is the contact us form on the host’s website, this would hardly be a long-term helpful solution for you. To get a better idea of the proven customer support methods, take a look at their short overview below:

Self-help support services – give the customer the possibility to find on their own ready made solutions to certain problems;

Online documentation – offered in the form of on-screen help areas featured in each section of the customer’s Control Panel. They give useful tips on working with the Control Panel tools and features and preventing any possible problems for your sites if using them improperly.

Web hosting video tutorials (recommended) – a much preferred support option, due to the informative and user-friendly nature of the YouTube style videos used. These how-to videos may illustrate all manner of hosting operations, from creating an email account to getting a free domain name with your plan.

Regular support services – offer the customer the possibility to contact the host’s service team directly;

Integrated Ticketing System (recommended) – a fundamental support channel for providing technical assistance to the user round the clock. The system has an email like interface, allowing for detailed information on the issue to be exchanged between the user and the support team. But be sure to also check the support response guarantee given by the host when using this support option.

Live Chat Support (recommended) – a widely used online support option, allowing for a real time chat session between you and a member of the host’s support team. This option is perfect for pre-sale, general information inquiries, as well as for the resolution of billing cases.

Phone Support – a preferred real-time communication option, recommended for pre-sale questions and for the resolution of less complicated billing and technical problems.

When assessing the support services of your potential host, simply match them against the main ways you’d like to receive accurate assistance in, taking your time to review the support options we have listed here. The best case would, of course, be to have all of mentioned options included in the plans of your host. Whatever the case, you need to be careful in making your decision, since a good support service equals less possible downtimes for your websites

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